Returns & Refunds

Effective date: 13 November 2026 · Operated by MACIF BLAQ, Lagos, Nigeria

1. 7-day exchange window

If something is off with your order — wrong size, wrong item, or a fault — message us on WhatsApp within 7 days of delivery and we will sort it. Items must be unworn, unwashed and have their tags attached.

2. Exchanges

• Wrong size: we exchange for another size, subject to availability. You cover the delivery cost of the swap unless the mistake was ours.
• Faulty or wrong item: we exchange it and cover all delivery costs, or refund you in full if no replacement is available.

3. Refunds

• Refunds are made by bank transfer to the account you paid from, within 5–7 business days of us receiving and checking the returned item.
• If an order was cancelled by us before delivery and you already paid, you get a full refund.
• Original delivery fees are non-refundable unless the return is our fault.

4. Items we can't take back

For hygiene and streetwear drop reasons: worn, washed or tag-removed items, and clearance/final-sale items marked as such at order time.

5. How to start a return

Message us on WhatsApp with your order code (it looks like MB-XXXXXX) and a photo if the item is faulty. See Contact. We confirm the return address and next steps on the chat.